Refund policy

Refund & Returns Policy

Last Updated: June 2026

At Zorven, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.

30-Day Return Policy

You may request a return within 30 days of receiving your order.

To be eligible for a return, items must:

  • Be unused and unworn
  • Be in their original condition
  • Include original packaging, tags, and accessories (if applicable)

We reserve the right to refuse returns that do not meet these conditions.

Change of Mind

If you change your mind about your purchase, you may request a return within 14 days of receiving your order in accordance with applicable UK consumer regulations.

Returned items must be in new, unused condition.

Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please contact us within 7 days of delivery.

To help us resolve the issue quickly, please include:

  • Your order number
  • A description of the issue
  • Clear photos of the item received

Once reviewed, we will offer an appropriate solution, which may include a replacement, refund, or store credit.

Refunds

Once your returned item has been received and inspected, we will notify you regarding the status of your refund.

If approved, your refund will be processed to your original payment method.

Please note that processing times may vary depending on your payment provider.

Non-Refundable Items

The following items are not eligible for return or refund:

  • Items showing signs of use
  • Items damaged due to misuse
  • Items returned without original packaging
  • Items returned outside the applicable return period
  • Gift cards (if applicable)

Order Cancellations

Orders may be cancelled before they are processed for shipment.

Once an order has been shipped, it can no longer be cancelled and must follow the return process outlined above.

Shipping Costs

Original shipping costs are non-refundable unless the return is due to an error on our part, including damaged, defective, or incorrect items.

Contact Us

If you have any questions regarding returns or refunds, please contact us:

Email: contact@zorven.co